Unlike many other web sites that have special rules and lots of fine print, we offer free shipping storewide on all order of $49.00 or more within the United States, with no special exceptions.
If for whatever reason you're not happy with your purchase, just go through our easy return process to return an item you have ordered from us. With our 30 day return policy , there are no special catches or exceptions. All we ask is that you send the products back to us in the original packaging, unworn with tags attached, and make sure that the products are in the same condition that you received them.
Just because shipping is free doesn't mean it should take a long time. We understand that getting your products quickly is important to you, so we make every effort to process your order quickly. When you order from AlpacaDirect.com , you can expect to receive your order within 3-5 business days.
With thousands of items in stock, we offer the best alpaca product selection anywhere -- online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date.
We believe that our customers should always feel confident that they are receiving the best value from us. If within 10 days of your purchase, you notice and we can verify a lower price for the same brand, style, size, and color at another retail store or online, just let us know, and we will refund you 110% of the difference.
Our warehouse currently houses thousands of Alpaca and Pima Cotton products. If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. Our fulfillment rate is over 98%, so you can feel confident that if you ordered it, you will receive it.
We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
I have recently purchased Baby Cashmerino yarn from you. My local yarn shop frustrated me with slow and sloppy service and I turned to you since my project had a deadline approaching fast (baby blankets for twin girls due early May). Your service rep was extremely helpful and checked on the spot yarn availability. You had it available and shipped the same day and I got it within 3 days which greatly helped my stress level and now I am almost done with the first blanket and looking forward to start the second. The yarn is beautiful, colors are exactly as shown on your website and exactly what I wanted. Thank you so much. I should have just skipped my local yarn shop and gone directly to you. I'll remember it for the next time. And by the way your price was LOWER than my local shop. Thank you again. You are the best. Gratefully Danijela