We are committed to maintaining the privacy of your information. When you make a purchase through our site, the contact information you submit is used to deliver your order as well as to notify you about updates to our site and merchandise. We also use this information for our own marketing purposes. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
As we continue to develop our business, we might acquire, be acquired by or merge with other business entities. In such transactions, customer information generally is one of the transferred business assets and we reserve the right to transfer customer information in connection with any sale of substantially all of our assets or other similar transaction.
If elements of our customer service policies change, we will post them on this site.
I have recently purchased Baby Cashmerino yarn from you. My local yarn shop frustrated me with slow and sloppy service and I turned to you since my project had a deadline approaching fast (baby blankets for twin girls due early May). Your service rep was extremely helpful and checked on the spot yarn availability. You had it available and shipped the same day and I got it within 3 days which greatly helped my stress level and now I am almost done with the first blanket and looking forward to start the second. The yarn is beautiful, colors are exactly as shown on your website and exactly what I wanted. Thank you so much. I should have just skipped my local yarn shop and gone directly to you. I'll remember it for the next time. And by the way your price was LOWER than my local shop. Thank you again. You are the best. Gratefully Danijela